PrimePeptix – Research Chemical Supply

At PrimePeptix, we are committed to maintaining the highest standards of quality and integrity in supplying research-grade peptides and laboratory compounds. Due to the sensitive and controlled nature of these materials, our refund and return policies are structured to ensure safety, product integrity, and regulatory compliance.

Please review this policy carefully before placing an order.

1. No Returns Policy

Due to the perishable, sensitive, and research-specific nature of our products, PrimePeptix does not accept returns or exchanges once an order has been shipped.

This policy is standard across the research chemical industry because products cannot be safely restocked or resold after leaving controlled storage conditions.

By placing an order, you acknowledge and agree that all sales are considered final once dispatched.

2. Damaged, Incorrect, or Missing Orders

We ask all customers to inspect their order immediately upon delivery.

If your order arrives:

  • Damaged
  • Incorrect
  • Incomplete

You must notify our support team within 48 hours of delivery.

To submit a claim, please provide:

  • Your order number
  • A clear description of the issue
  • Photographic evidence of the package and contents

Timely reporting is essential, as failure to notify within the required timeframe may result in the claim being declined. Industry policies typically require prompt reporting for verification purposes.

3. Resolution Process

Once your claim is reviewed and verified, PrimePeptix may, at its discretion:

  • Issue a replacement shipment, or
  • Provide store credit, or
  • Issue a refund to the original payment method (in limited cases)

All resolutions are subject to internal verification and quality assessment.

4. Refund Conditions

Refunds are not guaranteed and are only considered under specific circumstances, such as:

  • Verified shipping errors
  • Confirmed damage during transit
  • Incorrect items supplied

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on the payment provider
  • Completion may take 5–10 business days after approval

5. Non-Refundable Situations

Refunds or replacements will not be provided in the following cases:

  • Incorrect shipping details provided by the customer
  • Delays caused by couriers or external logistics providers
  • Failure to follow storage or handling guidelines
  • Dissatisfaction based on research outcomes or experimental results

Research compounds are supplied for controlled laboratory use, and variability in results may occur due to multiple external factors beyond supplier control.

6. Order Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched.

Once an order has been shipped, it cannot be cancelled or modified.

7. Lost or Undelivered Packages

If a shipment is confirmed lost in transit by the courier:

  • A replacement may be issued after verification
  • Claims must be supported by tracking information

PrimePeptix is not responsible for delivery issues resulting from:

  • Incorrect or incomplete addresses
  • Failed delivery attempts

8. Research Use Acknowledgment

All products are supplied strictly for laboratory and scientific research purposes only.

PrimePeptix makes no guarantees regarding:

  • Experimental outcomes
  • Research results
  • Suitability for specific applications

No refunds will be issued based on performance, interpretation, or experimental variability.

9. Contact & Support

If you experience any issues with your order, please contact our support team promptly with full details so we can assist you efficiently.

Important Notice

By purchasing from PrimePeptix, you confirm that:

  • You understand the nature of research-grade products
  • You agree to this Refund & Returns Policy
  • You will handle all materials in accordance with laboratory standards